Shipping policy

At Kahanni, we are committed to delivering your handcrafted products to you in a timely, secure, and reliable manner. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Serviceable Locations

We currently ship across India. If your location is not serviceable, our team will notify you after order placement and initiate a full refund.

2. Processing Time

  • All orders are processed within 2–4 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

  • Metro Cities: 4–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote or Non-Serviceable Areas: Delivery may take longer depending on location and courier availability.

Note: Delivery timelines are estimates and may vary due to unforeseen logistics issues or weather disruptions.

4. Shipping Charges

  • Free Shipping: On all prepaid orders above ₹2,000.
  • Standard Shipping Fee: ₹80 for orders below ₹2,000.
  • Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your shipment in real-time.

If you do not receive a tracking ID within 4 working days, please contact us at info@kahanni.com.

6. Delayed / Lost Shipments

While we work with reliable delivery partners, delays may occasionally occur. If your order is delayed beyond the expected time, please get in touch with us so we can coordinate with the courier service.

If your order is lost in transit or marked delivered but not received, we will initiate an investigation and support a resolution.

7. Incorrect Address / Failed Delivery

Please ensure your shipping details are accurate at the time of checkout.

  • If an incorrect or incomplete address is provided, or if delivery is attempted unsuccessfully multiple times, the order may be returned to us.
  • In such cases, re-shipping charges may apply.

8. Packaging

All products are securely packed using eco-friendly and protective materials to ensure they reach you in perfect condition.

9. International Shipping

We currently do not offer international shipping. However, we are working on making Kahanni available globally soon.

10. Contact Information

For shipping-related queries or support, feel free to reach out:

Email: info@kahanni.com
Website: www.kahanni.com